Frequently Asked Questions

Wie kann ich mich anmelden?

In der oberen Menüleiste finden Sie den Menüpunkt "Anmelden". Hier können Sie Ihr Benutzerkonto anlegen. Bitte beachten Sie, daß sich nur gewerbliche Kunden anmelden können.


 

Welche Suchfunktionen bietet mir das System?

Sie haben unter dem Menüpunkt "Suche" die Möglichkeit schnell und einfach Ihren gewünschten Artikel zu finden. Hierbei stehen Ihnen 3 verschiedene Suchmöglichkeiten zur Verfügung. Die Schnellsuche, die Sie über eine einfache Menüauswahl direkt zu Ihrem gewünschten Artikel leitet. Weiterhin steht Ihnen die Suche über Stichwörter oder Artikelnummer zur Auswahl.


 

How can I sign up?br />

Find the Sign Up button in the menu bar at the top of the page. In this section you will be able to create an account. Please note that registration is open for businesses only.


 

What search functions are available on the website?

The Search menu allows you to find the desired products quickly and easily. There are 3 search options available. Quick Search is equipped with a user-friendly interface that helps you choose the right parameters to find the product you are looking for. Additionally, you can search for products by keywords and catalog numbers.


 

What prices are indicated on the website?

Our online store displays net prices of the products. In the shopping cart, you will see the final cost with VAT and shipment expenses.


 

How can I enter an additional billing address?

You can specify additional billing addresses on your account page. First you need to log in.


 

How can I enter an additional delivery address?

You can specify additional delivery addresses on your account page. First you need to log in.


 

How can I place an order?

First select a product and add it to your shopping cart. Once you have added all the products you need, click on Checkout. The website will offer you to create a new account if you do not have one or to log in into your existing account. Once logged in, you can follow the ordering procedure.


 

How can I change my order?

To change your order, send an email to pillhofer@ihgsystem.com with your customer number and the order number, or call 09 11/67 09 4-43. Our support team will help you make changes to your order.


 

How can I cancel my order?

To cancel your order, send an email to pillhofer@ihgsystem.com with your customer number and the order number, or call 09 11/67 09 4-43. Our support team will help you cancel your order.


 

What do I do if I don’t remember my password?

Find the My Account button in the menu bar at the top of the page and click on it. Below the login fields, there will be the “Forgot Your Password?” link. Click on it. You will soon receive an email that will let you set a new password.